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Top HP Laser Printer Repair located on Oberlin OH
Our technicians are highly experienced and up to date on the latest technology, and our system for managing service calls has been honed to perfection over 25 years. ACS sales staff has a straightforward approach to creating custom fitted solutions for each client’s needs. No high pressure sales or glossing over the details. And whenever issues arise, you can always talk directly to someone who knows you and your company.
Going with a “big box” company for your office equipment can save money in the short term, but often leads to frustration and regret down the road. What we have to offer is an alternative that has proven to be a better option for many organizations. We are a HP Laser Printer Repair company built on lasting relationships within the community in Oberlin OH that result in long-term cost efficiency and truly first-rate service for our customers.
Copier Technician BasicsWelcome to our three part series on service contracts. Service contracts can vary for copiers, fax machines and laser printers, so in this series I will cover them individually in three separate articles. Just for clarification the type of machines that I am covering in these articles are the commercial types. Inkjet copiers, inkjet fax machines and inkjet printers are not covered in this article. The need for contracts on equipment such as these may not be cost effective. The equipment that I believe you should cover on a service contract are high volume copy machines that are designed to make thousands of copies, prints or faxes per month.Service contracts are similar to an insurance policy. They may or may not save you money. Your costs are fixed so you will know how much per year you will spend instead of hoping that it won't break down too much or have a serious or expensive repair during the year. There are many ways of paying for a service contract. Most service companies will bill you monthly, quarterly or annually.If you choose to be billed monthly, your service company will call at the end of each month and gather your meter reading. Then they will multiply the amount of copies by your cost per copy. Some copiers can also be equipped with a device that can send in the meter reading automatically each month and eliminate this part of the procedure. If you don't make many copies I would choose an annual or a quarterly billing. This is because most service companies charge a monthly billing minimum and you might end up paying more. Another reason to choose quarterly or annually would be the job of having to write a check each month and deal with getting the meter readings. On an annual contract make sure that you keep an eye on how many copies you produce or you will be paying for copies that you don't use or you may have to renew too soon. Cost per copyCost per copy is the most common way of determining the price for service contracts. Each time you make a copy the meter clicks just like the odometer on your car. Many shoppers buy their machine according to the price of the cost per copy, since the service contract costs can often exceed the price of the copier. An average cost per copy is around 1.5 cents per copy. This could be lower or higher depending upon some variables.o How many copies you make per month.o What type and age of machine that is being covered.o Environment plays a part because if it is in a dirty environment it will need twice as much service than a machine that is in a clean environment.Figuring copies per month or per yearDetermining the amount of copies per month is the most important information you will need when shopping for a service contract. If you have an existing copier that has been on a contract for awhile then this will be easy. Just look at your history. You need to also take in account for any slow downs or increases in copying that your company is experiencing. If you do not have a history there is a way of estimating. If you know how many reams of paper that you use per month you can multiply by 500 because there are 500 sheets of paper in a ream of paper. This will get you in the ball park.CoverageUnderstanding what is covered and what is not covered is very important to find out before you purchase a service contract. Many service contracts do not cover Staples, Paper and document feeder belts and there may be some others so check with your service provider. Does the contract include supplies? Some supply items are toner, developer, heat rollers and drums. Find out what the hours they are available and days of the week that they operate. Which holidays do they take off? What is the response time? Is their four hour response time more expensive than their next day service? Most service contracts do not cover abuse or neglect. So be cautious with those paper clips and staples as they can cause an expensive repair and it probably won't be covered. Get all of this in writing then there will not be any surprises.AccessoriesSome companies charge extra for each individual accessory. Such as, an automatic document feeder, finisher, and large capacity cassettes. Some may still be charging a flat rate for each unit but I don't see this too often.ScanningWe live in a new age and with digital copiers you can now scan to your computers. Using the scanner puts wear and tear on the automatic document feeder but the parts in the copier are not being used. Digital copier machines can count scan only images so there may be an additional cost for this. I know that service companies in our industry are kind of scratching their heads on this one because it may be hard to charge for this type of service.Color CopiersService contracts for full color copiers and MFP's are essentially the same as black and white service contracts except that you will be paying for a color copy or a black and white copy. Some average pricing will be around 1.5cents per copy for black and white and 10 cents per copy for color. If you have ever purchased toner for a color unit you know that color toner is always more expensive. ConnectivityMost service companies will set up your newly installed copier to your network free of charge. You should always have your IT person on-site at the time of installation so they can answer questions about your particular network. Installing drivers and connecting equipment to your network is fairly easy depending on your system. Existing network problems or additions will most likely not be covered on the copier service contract unless you make an agreement with your service company ahead of time. Most network issues can be handled with your Computer specialist anyway.You will have to decide for yourself or your company if you will purchase a service contract for your copy machine. Many companies do pretty well without one. They always have the machine serviced and parts and supplies replaced as needed. The only problem is when you have a circuit board or a time consuming problem to repair. This can sometimes cost you a hefty amount of money and a service contract can really pay off. Remember a service contract is like an insurance policy. It can create peace of mind and you will know in advance what your costs will be.Look for my next article in this series. "Service Contracts - Part II, Fax Machines."
Some of the HP Laser Printer Repair in Oberlin OH helps with the operation of any small business. We offer 24/7 support and next day toner and supplies.
Laser Printer RepairThe copier market is one of the most thriving businesses and sales records show that over 1.5 million copiers are sold in the market every year. However, companies often have to allocate a large sum to buy copiers. An average business copier can cost between $5,000 and $10,000 and can go up to $40,000 for the most advanced model. Considering the cost figures, and issues such as maintenance associated with copiers, you inevitably need to decide whether to buy or lease a copier.The main things to be considered while buying a copier are the capital involved, maintenance, and the problem of the unit being outdated when new models arrive. As the copier industry is technology driven with more and more advancements coming day-by-day, a one time investment for a copier will never guarantee peace of mind for the buyer. The model which was bought some years back can become obsolete now. This leads us to the only other option available - leasing. The primary advantage of copier leasing is that the capital investment required in buying a new machine can be saved. The amount could be used for creative purposes such as strengthening your customer support, recruiting new service personnel, etc. As the leased copiers are charged on a per-copy basis, the total cost involved is highly limited.Copiers are offered maintenance by the lease firm itself and your company doesn't have to worry about finding service staff for the equipment. Other benefits include the direct tax savings as the leased equipment is considered a tax-deductible overhead expense. The option of upgrading outdated equipment with a new one is totally cost effective. If you are satisfied with the performance of the unit, lease firms give you the option to either buy the equipment or renew the lease period. You can also simply return the product back if you are finding the equipment is no longer needed. These advantages would certainly make you go for the copier lease plan. Nothing beats leasing for a hassle-free use and updating of copiers and other technologically advanced equipment.
HP Laser Printer Repair in Oberlin OH can be done the same day by just calling us at (216) 771-2345
"Should I buy a new printer or fix the old one?" I don't know how many times I've heard this question, but I wish I had a nickel for each time. Of course, if they asked a salesperson, he'd have a ready answer for them... always "yes". But as a technician, I like to analyze the question a little before giving an answer. The standard equation was always that if the repair costs more than half the machine, then replace it. But as printer technology advances, and smaller printers last longer, that standard is changing.Just to give you an example, a $1,000 laser printer might easily last 150,000 pages before ever breaking down. When it finally does need repairs, a $500 maintenance kit (including labor) is nothing to wince at. It's standard almost. And the $500 will most probably carry you through another 150,000 pages. In a case like that, if you'd replaced that printer, you would have wasted $500.So once we get down to the dollar for dollar, the modern equation has changed, even though the standard answer from printer dealers hasn't. Of course, the question of repair cost and printer cost isn't the only thing to consider anymore. You have to consider down time, technological advances, and a whole mess of other things. In the end, you won't get a short, simple answer... but you can make a list of pros and cons taking into account each of the following:Small Consistent Repairs - If a machine breaks down every other month, it's probably time for an upgrade... even if the repairs are cheap. They aren't supposed to break often. If yours is, then either the parts are getting old and brittle, or the machine itself isn't made for the amount of work you're giving it. An acceptable 'break free' period is four months.Parts - With smaller machines, parts availability is usually the deciding factor when trying to decide whether to replace or repair. Especially with inkjet printers. As a matter of fact, the odds of being able repair an inkjet machine is very slim, because inkjet parts are usually not manufactured--the machine was designed to be replaceable.Down Time - Sometimes it's not the end of the world when a machine sits in the corner for a week waiting for parts. Sometimes it is the end of the world. If your business relies on your machine, then you need to consider a few things: 1-Is the machine reliable enough to go for long periods without breaking? 2-Is the machine a popular model, and are there parts readily available when the machine DOES break? 3-do you have anything for 'backup'? If you answered 'no' to any of these questions, you ought to think about buying a good, reliable, POPULAR machine.Technology - Hey--it changes, and it changes fast. If you're still using something with a parallel port, then it might be time to switch over. Yes, they'll always have things to help you convert from USB to parallel, but there are other software and memory changes that might make it impossible to use old printers. If you're thinking about upgrading your computer systems in the next couple of years, you ought to upgrade your printer as well. Supplies - It's really hard to let go of an old printer when you have a whole stack of unused toner cartridges. Especially if you can't sell them to recover some of your cost. If the printer is costing too much to repair, then you end up spending a dime to save a nickel. However, some of the 'old reliables' can be used for bulk printer or for back-up printers, so it's not always a total loss.While these are all good things to consider when paying for a printer repair, sometimes the final decision comes down to a simple budget consideration. The most important question might simply be: Do we have enough money budgeted for a new printer? Your technician can't help you answer that, but his experience can usually help you foresee the price you'll pay if you hold on to your old machine.
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