Copier Solutions is a group of experienced professionals providing no hassle imaging solutions to businesses and non-profits of all sizes. A thorough knowledge of our industry is key to the outstanding service that has become our trademark.
Top Ricoh Copy Machine Leasing located on Timberlake OH
Our technicians are highly experienced and up to date on the latest technology, and our system for managing service calls has been honed to perfection over 25 years. ACS sales staff has a straightforward approach to creating custom fitted solutions for each client’s needs. No high pressure sales or glossing over the details. And whenever issues arise, you can always talk directly to someone who knows you and your company.
Going with a “big box” company for your office equipment can save money in the short term, but often leads to frustration and regret down the road. What we have to offer is an alternative that has proven to be a better option for many organizations. We are a Ricoh Copy Machine Leasing company built on lasting relationships within the community in Timberlake OH that result in long-term cost efficiency and truly first-rate service for our customers.
Top Copier Machine ProductsWhat is a copier technician?A copier technician is a technician that repairs the copier. That sounds easy enough. A technician that repairs the copier. This sounds like a very simple trite little saying but it contains so much. Lets unpack or truly define the term copier technician. Wikipedia has an interesting definition. A technician is a worker in a field of technology who is proficient in the relevant skills and techniques, with a relatively practical understanding of the theoretical principles. Experienced technicians in a specific tool domain typically have intermediate understanding of theory and expert proficiency in technique. As such, technicians are generally much better versed in technique compared to average layman and even general professionals in that field of technology."Copier Technicians are also often referred to as field engineers. Here is a good working definition of that term. A field engineer is a professional who works at job sites other than the main company office or headquarters. This person often services clients at their homes or businesses. He or she may work in a variety of fields, and can be responsible for installing hardware, servicing a machine, or the maintenance and repair of already-installed products.Expertise in the area of service, including a strong familiarity with the product, creativity, and problem-solving abilities are all good skills for a field engineer to develop. Since field engineers typically work directly with clients, it can be beneficial to have strong communication skills as well. Good fine motor skills and dexterity are often required. Now what does that mean? It means this. The average copier technician can be considered as one having a practical knowledge of theoretical principles. This means that where as an average person can say there is a problem with the copier. A copier technician can define the problem. This also means that if an engineer can define the location of the problem then the copier technician can fix it. What skills are required to be a copier technician?If you are in high school and reading this then lets deal with the starting point of what will help you as a technician. Copier technicians are great puzzle solvers. This means any toys or games that involve solving puzzles is great help in developing the mental processes necessary to solve copier problems. Puzzles such as sudoku, jig saw puzzles, rubics puzzles and the like are good training for copier techs. Video games are also good training. If its an rts... this teaches you process... if it's an srpg... this teaches management of resources. if its a sim... this teaches you relationships... Its also good to be mechanically inclined. that means you are the individual who would rather fix a computer problem than pay to have it done or cook a meal instead of buying it.Now what kind of degree is required. To be honest none really but most companies are looking for an A+. An A+ means that you understand how computers work and you are familiar enough with them that you have taken an industry standard test that proves it. There is also the comptia pdi+ This is a straight out basic copier training that says you know the basics. Its also good if you have network background. A comptia n+ certification would also be something good to have. Concerning in service certifications and trainings from the manufacturer, these are generally provided by the dealer who employs you. If you get enough of these then you are generally very proficient at what you do and can really coast around from job to job but as with anything else your mileage will vary.Learning basic copier theory.If you have an old fax machine then you have enough to learn basic copier and printer theory and troubleshooting. Why? Well most fax comes with basic copying and printing capabilities and its a cheap way to learn. 1st. lets deal with paper path. Paper is fed from the trays or the input section it then travels by the drum where it receives an image and then it goes to the fuser where that image is burned in. the paper then exits the copier and is picked up by the end user. lets say there is a paper jam. your fist step is to find out where the paper is stopping. once you know that then you have to see if its being blocked by a paperclip... a lose part or poor roller contact or a a broken gear. next lets deal with image problems in general the fax takes a picture of the image and then turns that image into electronic signals and then shoots them over to the drum where it is changes from a set of electronic signals into a text and images on paper. Lets start with lines on copies... do an internal print like meter report or a status report. then do a copy job. if you see lines on the copies but not the prints then the part that takes the picture is bad or possibly dirty. if there are lines on the prints but not the copies then the issue is with the original or there is an internal memory problem. if there are lines on both then you might have a dirty camera or laser or fuser. if the fax is making grinding noises there is a cracked or broken gear. if the fax is not turning on then check the switch the outlet it is plugged into... if fax still not turning on then test the power cable with a continuity test. if still not turning on then test the power supply... if still not turning on then go to the service manual if service manual not useful then check the manufacturer service line if manufacturer service line not helpful then check the tech forums if tech forums not helpful then Google the problem. if parts are broken check the parts manual and order. if unable to find parts then Google the part and order.
Some of the Ricoh Copy Machine Leasing in Timberlake OH helps with the operation of any small business. We offer 24/7 support and next day toner and supplies.
Top Copier Machine ProductsIs copier sales a good industry?In a previous article I told you all of the wonderful reasons why you should consider a career as an account executive in the copier industry. By now you might be thinking that there are no disadvantages to a career in copier sales. But, you would be wrong. Allow me to play devil's advocate and provide you with the following caveats:1. There is not much social status afforded to a copier sales rep. You are ranked somewhere between a used car salesman and a telecommunications rep. Your friends won't think your job is cool. But, that's O.K. When they are still eating Top Ramen for dinner you can roll up in your brand new BMW and offer to take them to dinner and pick up the tab since you have achieved the financial stability that probably still eludes your friends three years after college graduation. 2. The job is hard. Really, really hard. But, not for the reasons you think. The combination of an awful lot of freedom coupled with the absolute necessity of a disciplined mindset can be a dangerous combination for most people. I knew a manager that used to say, "we give you just enough rope to hang yourself around here". This meant that no one is watching your every move, but, by the time it shows up in poor sales performance, you don't have enough time to improve the situation before the company is showing you the door.3. You must be able to survive on a meager base salary for at least six months to two years until your commissions start rolling in. Most base salaries in this industry are $20,000-$30,000 plus benefits.4. It could seriously take you two years to build a territory that rewards you with a copier sales salary of $60,000-$80,000 annually. This salary range assumes that you are really good at what you do and are at least at 100% of your annual sales quota. This leads us to our last point:5. The company might not give you two years to get it all together. Generally, after your first year in sales, if you are not at 100% of your annual sales quota your sales manager "will free you up to pursue other opportunities". In other words, "you're fired"! Make no mistake about it, your sales quota is not your goal, it is your minimal requirement. Actually, you are expected to exceed your annual sales quota. So, is copier sales a good industry? All in all, the copy equipment industry offers more advantages than disadvantages. If you consider yourself ambitious, energetic and in possession of superior people skills and exceptional communication abilities, this just might be the career for you.
Ricoh Copy Machine Leasing in Timberlake OH can be done the same day by just calling us at (216) 771-2345
"Should I buy a new printer or fix the old one?" I don't know how many times I've heard this question, but I wish I had a nickel for each time. Of course, if they asked a salesperson, he'd have a ready answer for them... always "yes". But as a technician, I like to analyze the question a little before giving an answer. The standard equation was always that if the repair costs more than half the machine, then replace it. But as printer technology advances, and smaller printers last longer, that standard is changing.Just to give you an example, a $1,000 laser printer might easily last 150,000 pages before ever breaking down. When it finally does need repairs, a $500 maintenance kit (including labor) is nothing to wince at. It's standard almost. And the $500 will most probably carry you through another 150,000 pages. In a case like that, if you'd replaced that printer, you would have wasted $500.So once we get down to the dollar for dollar, the modern equation has changed, even though the standard answer from printer dealers hasn't. Of course, the question of repair cost and printer cost isn't the only thing to consider anymore. You have to consider down time, technological advances, and a whole mess of other things. In the end, you won't get a short, simple answer... but you can make a list of pros and cons taking into account each of the following:Small Consistent Repairs - If a machine breaks down every other month, it's probably time for an upgrade... even if the repairs are cheap. They aren't supposed to break often. If yours is, then either the parts are getting old and brittle, or the machine itself isn't made for the amount of work you're giving it. An acceptable 'break free' period is four months.Parts - With smaller machines, parts availability is usually the deciding factor when trying to decide whether to replace or repair. Especially with inkjet printers. As a matter of fact, the odds of being able repair an inkjet machine is very slim, because inkjet parts are usually not manufactured--the machine was designed to be replaceable.Down Time - Sometimes it's not the end of the world when a machine sits in the corner for a week waiting for parts. Sometimes it is the end of the world. If your business relies on your machine, then you need to consider a few things: 1-Is the machine reliable enough to go for long periods without breaking? 2-Is the machine a popular model, and are there parts readily available when the machine DOES break? 3-do you have anything for 'backup'? If you answered 'no' to any of these questions, you ought to think about buying a good, reliable, POPULAR machine.Technology - Hey--it changes, and it changes fast. If you're still using something with a parallel port, then it might be time to switch over. Yes, they'll always have things to help you convert from USB to parallel, but there are other software and memory changes that might make it impossible to use old printers. If you're thinking about upgrading your computer systems in the next couple of years, you ought to upgrade your printer as well. Supplies - It's really hard to let go of an old printer when you have a whole stack of unused toner cartridges. Especially if you can't sell them to recover some of your cost. If the printer is costing too much to repair, then you end up spending a dime to save a nickel. However, some of the 'old reliables' can be used for bulk printer or for back-up printers, so it's not always a total loss.While these are all good things to consider when paying for a printer repair, sometimes the final decision comes down to a simple budget consideration. The most important question might simply be: Do we have enough money budgeted for a new printer? Your technician can't help you answer that, but his experience can usually help you foresee the price you'll pay if you hold on to your old machine.
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