Copier Solutions is a group of experienced professionals providing no hassle imaging solutions to businesses and non-profits of all sizes. A thorough knowledge of our industry is key to the outstanding service that has become our trademark.
Top Xerox located on Cleveland Heights OH
Our technicians are highly experienced and up to date on the latest technology, and our system for managing service calls has been honed to perfection over 25 years. ACS sales staff has a straightforward approach to creating custom fitted solutions for each client’s needs. No high pressure sales or glossing over the details. And whenever issues arise, you can always talk directly to someone who knows you and your company.
Going with a “big box” company for your office equipment can save money in the short term, but often leads to frustration and regret down the road. What we have to offer is an alternative that has proven to be a better option for many organizations. We are a Xerox company built on lasting relationships within the community in Cleveland Heights OH that result in long-term cost efficiency and truly first-rate service for our customers.
Copier Technician BasicsIf you are setting up an office, whether in a commercial building or at home, you will probably need a copier machine. One of the important decisions you will be making is whether you will go for a copier lease, or purchase one for yourself?Unless you will be needing multiple copies of documents everyday, generally, the better and more economical choice is a copier lease. Here are some of the reasons why:- Maintenance and repair of your own copier machine could turn out to be costlier and more time-consuming than you think. If you have a copier lease, regular maintenance will be provided for you and if you need the machine to be fixed, all you have to do is call the vendor and they will send a repair guy to you right away. - In the same way, when a part of your copier needs to be replaced, you may have to go to several stores before you find the exact part that you need...and then you have to install it yourself. If you have a copier lease, they will be the ones to look for a high-quality but low-cost copier part. True, you will have to pay for the part, but installation services are free.In addition, some copier leases also give you the benefit of free minor parts and free installation. Most companies will also provide you with a temporary unit while your own copier is undergoing repairs.- When the time comes when you want to change to a more advanced model, it will be very easy if you have a copier lease. Leasing companies are always willing to modify your lease and exchange your current machine with a newer model. On the other hand, if your copier machine was purchased, and you want to buy a new one, you will end up with two copier machines. Unless you have sufficient storage space, you will have the burden of looking for a buyer for your old unit, or dispose of it in some other way.In most cases, copier leases are really the more practical choice. It saves you money and is hassle-free.
Some of the Xerox in Cleveland Heights OH helps with the operation of any small business. We offer 24/7 support and next day toner and supplies.
Copier Technician BasicsSo you need ten sets of a fifty page document for this mornings meeting. It's 8:30AM and your meeting is at 9:00AM. You begin with your project and the copier jams. You clear the jam but it keeps jamming! It's not pulling in the paper. Sure you can call the repair person, but you need the copies now! There's nothing you can do, or is there?All office equipment that feeds paper has a component inside that pulls the paper out of the paper tray and into the machine. Most are made out of rubber and just like the tires on your car they wear out. When a roller is worn and dirty they will cause paper jams. The purpose of this article is to show you how you can clean or rejuvenate the rollers long enough for you to complete your job and have your repair person come out and fix it properly.Alternative solutionsWhen your machine is jamming, first locate where the paper is jamming. Which paper tray? Is it tray 1 or tray 2? Also which size is jamming? On machines that have more than one paper tray you can switch paper trays and then you can skip cleaning the rollers. Make sure when you change cassettes that the copier registers the correct size. The machine will think it is a different size and it will jam. The sensors are set for a specific timing and it will know the difference in length from letter size and legal size. I also would try using the bypass tray or manual feed tray if so equipped. This will get you up and running quicker than cleaning the rollers. Determining if the rollers are the problem:If you need the specific tray to be functional we will get busy with the repair.First make a single copy in the tray that is jamming. By doing this you are determining where the paper is jamming. If it is jamming in the exit for instance, you have another problem. If it is jamming in the center of the machine, again it is a different problem. But if it jams at the cassette or paper tray area the next step is removing the paper tray. Shine your flashlight into the paper feed area and see if there are any pieces of paper torn off inside or something blocking the paper path. Now that you have ruled out a blocked paper path, you can clean the feed roller(s).Tools Required:Flashlight, strong cotton towel (so it will not rip off in the machine), WD-40 or Rubber roller rejuvenator. Note: Never use alcohol to clean rollers. It dries out the tread and the remaining tread will get ripped off and then it still will not feed. Use WD-40 it works great!Cleaning the rollers:Shine your flashlight into the paper feed area and locate the rubber rollers that feed the paper in. Grab your towel and saturate it with cleaning fluid. This can be WD-40 or your favorite roller rejuvenator. Start by cleaning the roller and spinning it all the way around not missing any of the surfaces of the roller. Then go over it again with the dry part of the towel. As I said there are many different types. Some have a set of three rollers. One Pre-feed roller, this pushes the paper into the other rollers. One feed roller and one separation roller. Others have a half moon style. These are harder to clean because they have a clutch system that keeps it at home position when not feeding.WARNING: If you try and turn these to clean them you will damage the clutch mechanism! There are two ways you can clean these types. First you can actuate the clutch by pushing down on the solenoid or release lever. This sometimes can be hard to get to. You can also start the copy process and shut off the machine exactly when the feed roller engages. This takes some patience and practice but it is better than damaging the clutch. Once you get it where you can clean the roller repeat the procedure above.Some alternatives to replacing feed rollers: There is a material called feed roller tape. I have used it when I didn't have the right roller in my car stock. It works with some styles mainly half moon styles. Just peel off the adhesive and wrap it around the worn roller surface. They also have some that stretch over the old rollers. I have never used this but I have been told it will get you up and running. On old copiers or printers that you can no longer get parts for you can apply clear silicon on the feed surface and let it dry twenty four hours. It works but I am inclined to use the real thing. You can also use generic rollers manufactured for almost all equipment. I have mixed feeling about these because I have had to go back and change them again later. For the best repair I use genuine OEM feed rollers. They are still inexpensive and they will last you longer and you will have fewer headaches. Feed RollersThere are many types of rollers and feed systems. Here are some common feed rollers with their part numbers. Rollers will normally come in a maintenance kit but they may need to be replaced approximately half way through the maintenance kit cycle.HP LJ-4000 laser printerFeed RollersRG5-2651-000CN x 2Note: These are very easily replaced. Just unsnap them and replace them with the new roller.Toshiba E-Studio 350/450 Photocopier Paper Feed Rollers 44201807000 x2, 4400669910Note: These take a little more work. First you need to remove the paper feed assembly and then you can get to the clips that hold them on.I hope this has helped you complete your print or copy job. Please remember that this article is just a quick fix and not a long term solution. Be sure and call your repair person to fix it correctly.
Xerox in Cleveland Heights OH can be done the same day by just calling us at (216) 771-2345
Copier printer scanner MFD office equipment is getting more complicated and the choices are increasing. The merging of the traditional printer and copier machines has presented companies with hard decisions. What is the best manufacturer for the money? Lowest cost? Best options and functionality? Most durable? Canon, Toshiba, Minolta, Ricoh, Gestetner, Xerox, HP, Sharp, Lanier, Copystar, Lexmark, Brother?Now compound the many brands with companies that only specialize in one or two brands and it's clear to see why companies have problems with selecting the right equipment or getting in the wrong lease. If you get your equipment from a company which specializes in one brand take care. Why? Because you will receive a bias view. If a vendor only represent Canon or Sharp how will you know if you should get a Gestetner, HP or Ricoh may be better. So what should you do?Do some basic research online using the buyer's lab reports. Look for awards and low failure rates. If the model is brand new; wait a few months so the manufacturer has time to get the bugs out. Do not assume that a BIG NAME means the best choice. Did you know the Lanier / Gestetner/ Ricoh / Savin are the same company? Mita / CopyStar / Kyocera too! Did you know HP laser printers are actually Canon based?It's a challenge to make an educated selection. Be careful. Ask questions. Get referrals. Check the service record of the company you choose. When is your equipment lease up? Does it offer a lump sum or 1$ buy-out clause at the end of the lease? What is the current value of the equipment? What is the estimated life of the copier/printer? Most of these questions are simple to determine with a few keystrokes on the internet.Get all the answer before you commit. Ask questions. Look at the terms. Know you page counts and be very careful not to fail in the low ball tactics of some copier printer leasing companies.
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